Welcome to Zailio. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Zailio's website if you do not accept all of the terms and conditions stated on this page.
Note: These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
At Zailio, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward returns and refunds process.
To be eligible for a return, your item must be:
Certain types of items cannot be returned, including:
Important: Please check individual product pages for specific return requirements as some items may have different return policies.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
If you receive a defective or damaged product, we offer replacements for eligible items.
You may request a replacement if:
Note: Replacement availability depends on product stock. If a replacement is not available, we will offer a refund instead.
Some products may have specific requirements or restrictions. Please refer to the product description page for any special conditions related to:
| Product Category | Special Requirements | Return/Replacement Notes |
|---|---|---|
| Electronics | Original packaging and all accessories must be included | 15% restocking fee may apply for opened items |
| Clothing & Apparel | Tags must be attached, items unworn | Final sale items cannot be returned |
| Furniture | Assembly may void return eligibility | Customer responsible for return shipping costs |
| Beauty Products | Hygiene seals must be intact | No returns on opened cosmetics for health reasons |
| Software & Digital Goods | License key must not be redeemed | No returns once license key is revealed |
Important: Always check the specific product page for any additional requirements or restrictions before making a purchase.
We aim to process and ship all orders within 1-3 business days. Delivery times vary based on your location and the shipping method selected at checkout.
Shipping costs are calculated at checkout based on the weight of your order and your delivery address. We offer free standard shipping on orders over $50.
We ship to select international destinations. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to the data practices described in our Privacy Policy.
We collect information you provide directly to us, such as when you create an account, place an order, or contact us. This may include:
If you have any questions about these Terms and Conditions, please contact us: